1. General Policy
At GoghSpace, we aim to provide clear and fair ticketing practices. Our return policy is designed to ensure visitor confidence. We process all requests with care and attention. Every situation is handled respectfully and individually.
2. Ticket Cancellations
Standard admission tickets can be canceled up to 24 hours before the scheduled visit. Requests made within this window may be eligible for full credit or rescheduling. Cancellations after this time may not be refunded. Each case will be reviewed promptly.
3. Group and Guided Bookings
For group and guided sessions, cancellation is required at least 48 hours in advance. Rescheduling is possible based on availability. Refunds may be partial if costs have already been incurred. We encourage early communication to find flexible solutions.
4. No-Show Policy
Tickets not used on the scheduled date are considered no-shows. These are generally non-refundable. However, we may offer rebooking at our discretion. Communication helps avoid loss of value.
5. Method of Refund
Approved refunds will be issued to the original payment method. Processing time may vary depending on the payment provider. We do not charge additional fees for refund handling. Confirmation will be sent via email once complete.
6. How to Request a Refund
Please contact us via email with your full name, booking details, and reason for the request. We aim to respond within 24–48 hours. The more details you provide, the faster we can assist. Requests without identifying details may be delayed.
7. Exceptional Circumstances
We understand that plans can change unexpectedly. If your visit is impacted by exceptional events, we encourage you to reach out. We will review such cases with flexibility and understanding. Our aim is to offer comfort, not complication.
8. Policy Changes
This policy may be updated from time to time. All changes will be reflected here with an updated revision date. Continued use of our services confirms acceptance of the current terms. You are encouraged to check this page before bookings.
Contact:
305 P St NW, Washington, DC 20001, USA
+1 202-643-9285
[email protected]